Customer Service
- Monday thru Friday 9 am to 4 pm
- Phone: 317-791-8777
- Email: customerservice@sroutfitters.net
Company Policy Statements Privacy Policy
We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.
Security Policy
Your payment and personal information are always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.
Warranty Policy
Except as specifically set forth under Pathfinder School LLC or Self Reliance Outfitters individual product warranties, "we make no representation or warranty with respect to the suitability or durability of any purchase for the purposes and uses of the customer, or any other representation or warranty, express or implied with respect thereto, including the implied warranties of merchantability and fitness for a particular purpose. Any applicable factory warranty covering any purchase is between the customer and the manufacturer and all inquiries for the information for said warranty, if any, should be made directly to the manufacturer."
Return Policy
If you decide you do not want the product, you may return any unused or unopened product for a *refund or store credit (minus shipping charges. Clearance items are excluded). However, you have 30 days from the ship date to so. ALL RETURNS (except warranties/defectives) are return at YOUR EXPENSE and will not be included in your refund or store credit. No return (other than warranties) past 30 days will be accepted. Credit will only be issued for product ONLY. Your return must be returned with your email confirmation or packing list from your original order.
Please send return merchandise to:
Self Reliance Outfitters
C/O PathfinderGear.net
6050 Churchman Bypass
Indianapolis, IN 46203
ATTN: Return Merchandise